Inkeep: AI Chatbot for Enhanced Support
Inkeep is an innovative AI tool designed to convert existing content into intelligent chatbots that deliver reliable search and support functions. This subscription-based web application simplifies the creation of sophisticated chatbot experiences without the need for ongoing maintenance. It efficiently handles complex queries and offers immediate assistance through tailored guidance, allowing support teams to focus on more intricate issues. The ability to acknowledge gaps in knowledge while maintaining relevance ensures trustworthy solutions for users.
Additionally, Inkeep enhances support teams' efficiency by providing draft responses based on historical tickets and relevant documents. It can seamlessly integrate into various platforms, such as websites and community forums, and features a unique capability of transforming resolved tickets into FAQs, thereby continuously enriching the knowledge base. Overall, Inkeep significantly streamlines support processes, enabling self-service experiences while effectively reducing the workload for support teams.
